9th December 2005
THUMBS UP FOR STUDENT SERVICES AT UNIVERSITY
Student services at the
The university’s student services department has been awarded the Matrix quality standard for information, advice and guidance services.
The award is given by the East Midlands Quality Centre (EMQC), a company which specialises in the assessment of organisations against national standards.
An EMQC assessor visited the
“All university careers offices have to achieve this standard to retain membership of the Association of Graduate Careers Advisory Services but we decided to go in for the award as an integrated student services department,” explained Judith Carey, Director of Student Services at the university.
“We have been preparing for the assessment for the past two years as we felt that the preparation, the learning together and the working together, was as important as the assessment itself.”
The assessor found that the student services department is “united in its commitment to the delivery of seamless quality service” and “learned from students the esteem in which they held Student Services.”
Ms Carey said the university is particularly pleased with testimonials in the report from students themselves.
“Our services are widely appreciated inside and outside the university but the students’ views are the most important to us,” she said.
“Student life can be by its very nature challenging and stressful – for some people the new and exciting experiences and opportunities which university life presents are quite difficult to deal with.
“Our aim is to help the students to stay and enjoy their experience here.”
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