Level 2 Customer Service Practitioner

Level 2 Customer Service Practitioner Page Main Image

Introduction to the Apprenticeship

Delivering high quality services and products to external customers and internal stakeholders is a key role for any organisation. Delivering this from the workplace, in person or digitally, develops core and stable business to business relationships, across both public and private sectors.

These could be a one-off contact, or those that regularly take place when dealing with orders, bookings, payments, or offering advice and guidance about a business. It could also include the fixing of problems, promoting success, developing new business, and gaining insights through measuring feedback. These all highlight the importance of providing a positive customer experience with your organisation.

Demonstrating excellent customer service, as well as service and product knowledge when delivering to external stakeholders, is offered in line with organisation standards and regulatory requirements, across a range of interactions and situations.

The programme will explore:

  • Knowing your customers
  • Knowing your organisation
  • Knowing how to meet regulation and legislation
  • Knowing systems and resources
  • Providing positive customer experience
  • Understanding products and service knowledge in your organisation

The method of assessment is through a combination of scenario-based assessment including, assignments, presentations, and portfolio evidence, with professional discussion.

Individuals who want to achieve professionally recognised qualifications, can also access additional study outside of their apprenticeship, through off the job learning to completing NCFM’s professional short courses.

Apprenticeship Standard

For more information about the Level 2 Customer Service Practitioner standard, visit: 

Customer Service Practitioner/Institute for Apprenticeships and Technical Education

Apprenticeship End Point Assessment

For more information about the End Point Assessment Process, visit:

customer_service_practitioner.pdf (instituteforapprenticeships.org)


Contact us for more information about how to apply: ncfm@lincoln.ac.uk or 01406 493000.

Contact Us

National Centre for Food Manufacturing

T: 01406 493000
E: ncfm@lincoln.ac.uk


University of Lincoln
Park Road
 PE12 7PT