Delivering high quality services and products to external customers and internal stakeholders is a key role for any organisation. Delivering this from the workplace, in person or digitally, develops core and stable business to business relationships, across both public and private sectors.
These could be a one-off contact, or those that regularly take place when dealing with orders, bookings, payments, or offering advice and guidance about a business. It could also include the fixing of problems, promoting success, developing new business, and gaining insights through measuring feedback. These all highlight the importance of providing a positive customer experience with your organisation.
Demonstrating excellent customer service, as well as service and product knowledge when delivering to external stakeholders, is offered in line with organisation standards and regulatory requirements, across a range of interactions and situations.
The programme will explore:
The method of assessment is through a combination of scenario-based assessment including, assignments, presentations, and portfolio evidence, with professional discussion.
Individuals who want to achieve professionally recognised qualifications, can also access additional study outside of their apprenticeship, through off the job learning to completing NCFM’s professional short courses.
For more information about the Level 2 Customer Service Practitioner standard, visit:
Apprenticeship End Point Assessment
For more information about the End Point Assessment Process, visit: