17th January 2006




Staff at the University of Lincoln have demonstrated their commitment to customer service by enrolling on a new professional awards scheme.


Twenty-five university employees have signed up for Institute of Customer Service awards and hundreds more are expected to follow suit over the next four years.


The employees, who represent 11 different administrative departments across the university, will spend between four and six months completing the awards.


The awards are designed to help customer service practitioners develop personal effectiveness in a way which will improve their performance in delivering customer service.


“Institute of Customer Service awards are a nationally recognised route to improving and recognising excellent customer service and are utilised by many world-class organisations in the UK such as British Airways, Standard Life and Tesco,” said a university spokesman.


“The aim of this initiative is to further improve the university's standards of service to students, staff and other external bodies.”


In May 2005 the University of Lincoln became the first UK university to have council membership of the ICS.


It also became a member of the Lincolnshire Customer Service Forum whose other members include Lincolnshire County Council and six of Lincolnshire’s seven district councils.


The ICS is a not-for-profit organisation established in 1997. Its members include over 130 leading private sector organisations and around 40 local authorities including Lincolnshire County Council.


For more information on the ICS visit the web site www.instituteofcustomerservice.com



For more information contact:

Jez Ashberry, Press and Media Relations Manager

01522 886042                         jashberry@lincoln.ac.uk

Visit our news web pages:      www.lincoln.ac.uk/news/latestnews.htm