17th January 2006
PUTTING CUSTOMER SERVICE FIRST
Staff at the
university employees have signed up for
The employees, who represent 11 different administrative departments across the university, will spend between four and six months completing the awards.
The awards are designed to help customer service practitioners develop personal effectiveness in a way which will improve their performance in delivering customer service.
“Institute of Customer Service awards are a nationally recognised route to improving and recognising excellent customer service and are utilised by many world-class organisations in the UK such as British Airways, Standard Life and Tesco,” said a university spokesman.
“The aim of this initiative is to further improve the university's standards of service to students, staff and other external bodies.”
became a member of the Lincolnshire Customer Service Forum whose other members
include Lincolnshire County Council and six of
The ICS is a not-for-profit organisation established in 1997. Its members include over 130 leading private sector organisations and around 40 local authorities including Lincolnshire County Council.
For more information on the ICS visit the web site www.instituteofcustomerservice.com
For more information contact:
Jez Ashberry, Press and Media Relations Manager
01522 886042 email@example.com
Visit our news web pages: www.lincoln.ac.uk/news/latestnews.htm