Requests for replacment certificates and transcripts are processed by the Student Administration team.
The certificate the University issues is proof of the conferment of your award and is a unique and valuable document. Under no circumstances will the University issue additional or duplicate copies of your certificate if you still have within your possession the original certificate. Replacement certificates can only be issued if your original certificate has been lost or damaged, and the University reserves the right not to issue a duplicate nor specify the reasons for its decision. Replacement certificates are issued in what was your official name at the time of study.
The University is only able to issue replacement certificates for awards made by the University from 1993 onwards. Awards before this date were made by the Council for National Academic Awards (CNAA), the Open University is now responsible for these records. Further information can be found on the Validation Services page of the Open University.
How to Apply
Please complete the application form and ensure that you have attached a copy of your proof of identity (e.g. passport, driving license). If you have changed your name since you were enrolled at the University please also provide proof of your name change (for example your marriage certificate or change of name deed).
Cost and Payment
Certificate and postage to a UK address via Royal Mail Recorded Delivery: £30
Certificate and postage to a EU/Overseas address via DHL courier: £40
You can download the application form and make payment via the University’s online shop.
If you have any questions about ordering a replacement certificate please contact Student Administration.
Completed forms will normally be processed within 2 weeks, however you should allow up to 4 weeks during peak periods (June – Sept). Forms not completed fully will not be processed and will be returned. The Certificate will only be posted via the method you specified when placing your order to the address on the application form. We are unable to scan and email replacement certificate to you.
Your University transcript supplements your University certificate by providing a breakdown of the modules you studied, the marks and credits you achieved and the degree date and classification. These are only available for former students on taught courses. A confirmation letter can also be requested to confirm the dates you attended your University programme and the award you achieved.
How to Apply
To request an official transcript or confirmation letter, you must complete the request form.
We aim to process most requests within 2 weeks, however requests for courses completed prior to 2000 please allow up to 4 weeks. Please note that it may not be possible to produce a full transcript for students who studied prior to 2000, as transcripts were not produced by the University as a matter of course. We cannot guarantee the completeness of records for students who studied at the University prior to 2000 or at one of our Partner Institutions due to system changes and institution mergers. There is currently no charge for this service.