7. Providing Service User Centred Care
Negotiating achievable and meaningful goals; primarily from the perspective of service users and their families. Influencing and seeking the means to achieve these goals and clarifying the responsibilities of the people who will provide any help that is needed, including systematically evaluating outcomes and achievements.
‘This capability is concerned with helping the service user to set goals that are realistic, achievable and meaningful, so that the service user and others involved in the person’s care will be able to recognise when a particular goal has been achieved.’
(Department of Health 2004)
What this means is: Agreeing on goals that fit with what the service user and their family/carers want and which can be reached. Helping to work out what needs to be done, who will do what, and how progress and success will be measured.
To provide service user centred care you need to:
- work alongside the service user to help them to describe their goals as precisely as possible in a way that is meaningful to them
- help the service user to identify and use their strengths to achieve their goals and aspirations
- identify the strengths and resources within the service user’s wider network which have a role to play in supporting goal achievement.
Please
complete activity 2.17 in your learning log.
Once you have completed activity 2.17 click through to the next slide.