1. Working in Partnership
Developing and maintaining constructive working relationships with service users, carers, families, colleagues, lay people and wider community networks. Working positively with any tensions created by conflicts of interest or aspiration that may arise between the partners in care.
‘This capability concerns the engagement of all those involved in receiving or providing mental health care, maintaining harmonious working relationships and bringing them to an appropriate end. Importantly this includes multidisciplinary teamwork, cross boundary work and work with wider community networks.
‘The focus with service users and their families and carers is on the development of partnership working. It is essential that those people who use services are viewed as partners in care rather than passive recipients of services. In order to achieve this aim, mental health workers will often be required to be assertive in their engagement with and follow up of service users, particularly those with more complex problems.’
Department of Health 2004
What this means is: Getting on well with service users, carers, families, people you work with, people in the community and the general public. Coping with differences of opinion about what and how things should be done and goals that should be reached.
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